Terms of Service

1. Definitions

• "Delivables", "we", "our", or "us" refers to Delivables, a product owned and operated by Stackwares Ltd, a company registered under the laws of the Republic of Ghana.
• "Organization", "Business", or "Account Holder" means the legal entity (corporation, limited liability company, partnership, sole proprietorship, or other business entity) that creates an account on the Platform and is the contracting party under these Terms.
• "Administrator" means the individual(s) authorized by the Organization with full administrative rights to manage the account, including adding users, managing billing, and configuring settings.
• "Branch" means a physical business location, operational unit, or division created and managed under an Organization's account.
• "Staff" or "Staff Member" means employees, contractors, agents, or other personnel authorized by the Organization to access and use the Platform under the Organization's account.
• "Rider" or "Delivery Personnel" means individuals (whether employees, independent contractors, or third-party service providers) designated by the Organization to perform delivery tasks and who use the Platform's mobile or web applications for such purposes.
• "Customer" or "End User" means the final recipient of a delivery service facilitated through the Platform.
• "Order" means a delivery task, job, or shipment created and managed through the Platform.
• "User Data" means all data, content, materials, and information submitted, uploaded, transmitted, or processed by or on behalf of the Organization through the Platform, including but not limited to customer information, delivery addresses, tracking data, and business records.
• "Confidential Information" means all non-public information disclosed by one party to the other, including but not limited to business strategies, pricing, technical data, customer lists, and proprietary algorithms.
• "You", "Your", or "User" refers to the Organization, its Administrators, and all authorized users collectively, each of whom is jointly and severally bound by these Terms.

2. Eligibility and Representations

2.1 Minimum Requirements

To use Delivables, you must:

• Be a duly organized, validly existing, and legally registered business entity in good standing under the laws of your jurisdiction, or be an authorized representative of such entity with full power and authority to enter into this Agreement;
• Be at least 18 years of age if registering as an individual business owner or sole proprietor;
• Provide accurate, complete, current, and truthful information during onboarding and throughout your use of the Platform;
• Possess all necessary licenses, permits, registrations, and authorizations required to operate your business and conduct delivery operations in your jurisdiction;
• Ensure that all Staff Members and Riders using the Platform on your behalf are properly authorized and comply with these Terms;
• Not be located in, organized under the laws of, or owned or controlled by persons or entities in any country or territory subject to comprehensive economic sanctions or trade embargoes.

2.2 User Warranties and Representations

You represent, warrant, and covenant to Delivables that:

• You have the full right, power, and authority to enter into and perform your obligations under this Agreement;
• Your use of the Platform will not violate any applicable laws, regulations, ordinances, or third-party rights;
• All User Data you submit is accurate, lawful, and does not infringe upon any intellectual property rights, privacy rights, or other rights of third parties;
• You have obtained all necessary consents, permissions, and authorizations to collect, process, and share personal data of Customers, Riders, and Staff Members through the Platform;
• Your business operations comply with all applicable consumer protection, transportation, employment, tax, and data protection laws;
• You maintain appropriate insurance coverage for your business operations, including delivery services;
• You will not use the Platform to deliver prohibited, illegal, hazardous, or restricted items, including but not limited to weapons, explosives, drugs, counterfeit goods, or stolen property.

Individuals under the age of 18 are strictly prohibited from registering, operating, or accessing business accounts. Organizations found to have facilitated access by minors may be immediately terminated without refund.

3. Account Responsibilities and Security

3.1 Account Management

The Organization is solely and exclusively responsible for:

• Creating, configuring, and managing Branches, including designation of geographical coverage areas and operational parameters;
• Adding, removing, updating, and managing all Staff Members and Riders, including assignment of appropriate roles, permissions, and access levels;
• Implementing and enforcing strong password policies and multi-factor authentication where available;
• Maintaining the confidentiality and security of all login credentials, API keys, authentication tokens, and access codes;
• Promptly notifying Delivables of any unauthorized access, security breach, or compromised credentials;
• Monitoring, reviewing, and auditing all activity conducted through its account, including order creation, modifications, cancellations, and data exports;
• Ensuring that all User Data submitted to the Platform is lawful, accurate, authorized, complete, and regularly updated;
• Maintaining compliance with applicable data protection and privacy laws in all jurisdictions where you operate;
• Immediately disabling access for any Staff Member or Rider who is no longer authorized to use the Platform.

3.2 Account Liability

You acknowledge and agree that you are fully responsible and liable for all actions, activities, transactions, and omissions occurring under your account, whether or not explicitly authorized by you. This includes actions taken by Staff Members, Riders, contractors, or any third party who gains access through your credentials. You agree to immediately notify us of any unauthorized use or security breach and to cooperate fully in any investigation. Delivables reserves the right to suspend accounts pending investigation of suspected unauthorized activity.

3.3 Account Sharing Prohibition

You may not share, transfer, sublicense, or allow access to your account by any unauthorized third parties. Each user must have their own unique login credentials. Shared credentials or credential pooling is strictly prohibited and may result in immediate account termination.

4. The Delivables Service

4.1 Platform Features

Delivables provides software-as-a-service tools that may include, but are not limited to:

• Comprehensive delivery and order management systems with multi-stage workflows;
• Real-time Rider assignment, dispatch automation, and load balancing algorithms;
• GPS-based tracking, geofencing, and live location monitoring;
• Distance calculation, route optimization, and estimated time of arrival (ETA) predictions;
• Performance monitoring, analytics dashboards, reporting tools, and business intelligence features;
• Usage tracking, billing management, invoice generation, and financial reporting;
• Third-party integrations including mapping services, SMS/email notifications, payment gateways, and accounting systems;
• Application Programming Interfaces (APIs), webhooks, and developer tools for custom integrations;
• Customer communication tools, status notifications, and proof of delivery systems;
• Multi-branch management, hierarchical permissions, and role-based access controls.

4.2 Service Modifications

Delivables reserves the absolute right, in its sole discretion and without prior notice or liability, to update, modify, enhance, suspend, discontinue, or remove any features, functionality, or components of the Platform at any time for any reason, including but not limited to: improving performance, addressing security vulnerabilities, complying with legal or regulatory requirements, implementing new technologies, optimizing costs, or phasing out legacy systems. We will make commercially reasonable efforts to notify you of material changes that significantly reduce core functionality, but such notice is not guaranteed. Your continued use of the Platform following any modifications constitutes acceptance of such changes.

4.3 Beta and Preview Features

We may occasionally offer access to beta, pilot, preview, or experimental features ("Beta Features"). Beta Features are provided "AS IS" without warranties of any kind and may contain bugs, errors, or design flaws. Beta Features may be modified or discontinued at any time without notice. You acknowledge that Beta Features are not production-ready and should not be used for business-critical operations. Any feedback you provide regarding Beta Features may be used by Delivables without compensation or attribution.

4.4 API Usage and Limitations

If you access the Platform via APIs, you agree to comply with all API documentation, usage guidelines, and rate limits. Delivables may impose or modify rate limits, request quotas, and usage restrictions at any time. Excessive API usage, abusive patterns, or attempts to circumvent limitations may result in temporary or permanent API access suspension. You must implement appropriate error handling, retry logic with exponential backoff, and respect HTTP response codes and headers.

4.5 Order Splitting Between Branches and Riders

The Platform includes an Order Splitting feature that automatically calculates and records each party's financial share of a delivery transaction. You acknowledge and agree to the following terms governing Order Splitting:

• When an Order is completed, the Platform calculates the split between the assigned Branch and Rider based on the delivery fee and the split configuration set by the Organization. Split records are created automatically and serve as an internal financial ledger only.
• Order splits are a record-keeping tool. Delivables does not disburse, transfer, or withhold any funds between Branches and Riders. All actual financial settlements between your Organization, Branches, and Riders remain entirely your responsibility and must be managed outside the Platform.
• The Organization is solely responsible for configuring accurate split percentages or amounts, verifying split records, and ensuring all internal disbursements to Branches and Riders are made in compliance with applicable employment, contractor, and tax laws.
• Delivables makes no representations regarding the accuracy of split calculations for tax, payroll, or accounting purposes. You should independently verify all split data before using it for financial or legal purposes.
• Disputes between Organizations, Branches, and Riders regarding split amounts, payment entitlements, or disbursement timing are solely between those parties. Delivables assumes no liability for such disputes and is not obligated to mediate, adjudicate, or resolve them.

5. Billing, Subscriptions, Payments & Refunds

5.1 Subscription Plans and Commitments

Following the expiration of any applicable free trial period (if offered), continued access to and use of the Platform requires an active, paid subscription in good standing. Each subscription plan includes:

• A defined monthly or annual distance (kilometer/mile) allocation based on the selected plan tier;
• Access to specific Platform features, functionality, and integrations as detailed in your plan documentation;
• A corresponding level of customer support (email, chat, or phone) as specified in your subscription tier;
• User seat limits, Branch limits, and other quantitative restrictions per plan;
• Service level targets (not guarantees) for uptime and response times based on plan tier.

Subscriptions automatically renew at the end of each billing cycle unless you provide written notice of cancellation at least seven (7) days prior to the renewal date. You authorize Delivables to charge your designated payment method for all applicable fees upon renewal.

5.2 Distance-Based Usage Model & Order Billing

• All usage on the Platform is measured and billed based on the calculated distance covered in kilometers (or miles, depending on your region) for each delivery Order.
• Distance calculations are based on optimized routing algorithms using third-party mapping services and may not reflect actual traveled distance. Delivables is not responsible for discrepancies between calculated and actual distances.
• Once an Order is created and confirmed in the Platform, the full required distance allocation is immediately and irrevocably deducted from your account's available credits. This deduction occurs regardless of whether the Order is subsequently completed, and the distance is deemed locked and committed unless the Order is explicitly canceled according to the terms below.
• Orders that have reached "COMPLETED" status are considered fully executed and final. No refunds, credits, or distance reinstatements will be provided for completed Orders under any circumstances, including but not limited to delivery failures, customer dissatisfaction, damaged goods, or Rider performance issues.
• If an Order has progressed to "IN TRANSIT" status (meaning the Rider has commenced the delivery journey) and is subsequently canceled by you or the Customer, you will forfeit fifty percent (50%) of the deducted distance usage as a cancellation penalty to compensate for partial service rendered. The remaining fifty percent (50%) will be credited back to your account within seventy-two (72) hours of cancellation.
• For Orders in "PENDING", "ASSIGNED", or any other pre-transit status that are canceled before the Rider begins the delivery journey, one hundred percent (100%) of the deducted distance usage will be refunded to your account within twenty-four (24) hours of cancellation, subject to verification.
• You are solely responsible for ensuring the accuracy of Order details, delivery addresses, and Customer information before Order confirmation. Delivables is not liable for distance charges incurred due to incorrect, incomplete, or outdated information provided by you.
• Distance allocations and refunded credits expire at the end of each billing cycle and do not carry over to subsequent billing periods unless explicitly stated in your subscription plan.

5.3 Credits, Overage & Payment Terms

Subscription plans provide a fixed monthly or annual distance allocation only. Delivables does not automatically bill for excess usage beyond your subscribed allocation.

• Any usage exceeding your subscribed distance allocation must be covered by purchasing additional usage credits separately through the Platform's billing interface or by contacting our sales team.
• Additional credits are billed as separate transactions and are not included in or added to your recurring subscription invoices.
• If your account has insufficient credits to fulfill a new Order, the Order creation will be rejected, and you will be required to purchase additional credits before proceeding.
• Failure to maintain sufficient credits may result in service interruption, inability to create new Orders, and potential suspension of your account until payment is received.
• All invoices, subscription fees, and credit purchases must be paid in full within the specified payment terms (typically net 7 or net 14 days from invoice date, as specified in your account).
• Late payments are subject to a late fee of 1.5% per month (or the maximum permitted by law, whichever is lower) on any outstanding balance.
• Accounts with overdue payments exceeding thirty (30) days may be automatically suspended without further notice. Accounts with overdue payments exceeding sixty (60) days may be terminated and referred to collections.
• You are responsible for all taxes, duties, tariffs, and governmental charges (excluding taxes based on Delivables' net income) associated with your use of the Platform. All fees are exclusive of applicable taxes unless otherwise stated.

5.4 Pricing Changes and Subscription Modifications

Delivables reserves the right to modify subscription fees, distance allocations, credit pricing, plan structures, feature availability, and any other pricing terms at any time upon thirty (30) days' written notice to you via email or in-Platform notification. Pricing changes will apply prospectively beginning with your next billing cycle and will not affect your current prepaid subscription period or previously purchased credits. If you do not agree to a price increase, you may cancel your subscription before the new pricing takes effect, but you will not be entitled to a pro-rata refund for any unused portion of your current subscription period.

5.5 No Refunds Policy

Except as expressly provided in Section 5.2 regarding Order cancellations, all fees, subscription charges, and credit purchases are final, non-refundable, and non-transferable. This includes, without limitation: fees for unused subscription periods, unused distance allocations, fees paid for accounts that are suspended or terminated for cause, fees paid prior to downgrading to a lower-tier plan, and fees for Services you did not use. In the event of account termination by Delivables for your breach of these Terms, you forfeit all prepaid fees and unused credits without recourse.

For Platform-processed customer order payments (see Section 5.7), Delivables does not issue refunds to end customers under any circumstances. Organizations are solely and exclusively responsible for managing, processing, and issuing all refunds to customers directly, including in cases of Order cancellation, failed delivery, damaged goods, or any other dispute arising between the Organization and its customers.

5.6 Payment Methods and Authorization

You authorize Delivables and its third-party payment processors to charge all fees to your designated payment method (credit card, debit card, bank account, or other approved payment method). You represent and warrant that you are authorized to use the payment method you provide and that all payment information is accurate and complete. You must immediately update your payment information if it changes or expires. If any payment is declined or reversed, Delivables may immediately suspend your access until payment is successfully processed.

5.7 Platform Payment Processing and Settlement

Delivables offers a payment collection feature that allows Organizations to receive payments from their end customers (Platform Users) for delivery orders placed through the Delivables Platform. The following terms govern this service:

• Payment Collection: Delivables, through its certified third-party payment processors, collects order payments from Platform Users on behalf of the Organization. By enabling this feature, the Organization authorizes Delivables to collect payments in its name and on its behalf.
• Settlement Timeline: Collected payments are settled to the Organization's designated bank or mobile money account within twenty-four (24) to forty-eight (48) business hours of a successful transaction. Settlement timelines are subject to the operating hours and processing schedules of our payment processors and banking partners and may be delayed by weekends, public holidays, or events beyond our reasonable control. Delivables does not guarantee settlement within any specific timeframe and shall not be liable for delays caused by third-party financial institutions or force majeure events.
• No Funds Held: Delivables does not retain, hold, invest, or otherwise use collected funds beyond the time reasonably necessary to process and settle the payment. Delivables is not a bank, financial institution, or payment service provider and does not hold funds on behalf of Organizations for any purpose other than settlement.
• Processing Fees: A payment processing fee may be deducted from the settlement amount in accordance with the fee schedule communicated to the Organization at the time of enabling this feature. Delivables reserves the right to modify processing fees upon thirty (30) days' written notice.
• Organization's Refund Obligation: Delivables does not process, manage, or fund customer refunds. Once a payment has been settled to the Organization, the Organization becomes solely and exclusively responsible for issuing any refunds owed to customers. This obligation applies regardless of the reason for refund, including Order cancellation, service failure, non-delivery, or customer dispute. Organizations must have sufficient funds or reserves to honor refund obligations independently of any amounts receivable from Delivables.
• Chargebacks and Disputes: In the event a customer initiates a payment dispute or chargeback with their bank or payment provider, the Organization shall be fully liable for the disputed amount, associated chargeback fees, and any penalties imposed by payment processors. Delivables may deduct such amounts from future settlements or invoice the Organization directly.
• Account Requirements: To receive settlements, Organizations must maintain an active and valid payout account on file. The Organization is solely and exclusively responsible for providing accurate, complete, and up-to-date payout account details, including bank account name, account number, bank name, branch code, and mobile money account information as applicable. Delivables will process settlements strictly to the account details provided by the Organization at the time of settlement.
• Compliance: Organizations are responsible for ensuring that their use of the payment collection feature complies with all applicable financial, tax, and regulatory requirements in their jurisdiction, including declaring and remitting all taxes on amounts received.

5.8 Payout Account Accuracy and Organization Liability

The Organization bears full and exclusive responsibility for the accuracy of all payout account information provided to Delivables. By submitting payout account details, the Organization represents and warrants that:

• All account details provided are accurate, complete, and belong to an account legally owned or controlled by the Organization;
• The Organization has the legal authority to receive funds into the designated account;
• The Organization will promptly notify Delivables of any changes to payout account details before the next settlement is processed.

Delivables shall have no liability whatsoever for any settlement dispatched to an account based on information provided or approved by the Organization, regardless of whether such information is incorrect, outdated, belongs to a third party, or results in funds being sent to an unintended recipient. This includes but is not limited to:

• Settlements sent to a wrong bank account or mobile money number due to a typographical error or omission made by the Organization;
• Settlements sent to an account that has been closed, frozen, or is no longer under the Organization's control;
• Settlements sent to an account the Organization updated after a settlement had already been initiated;
• Loss of funds resulting from the Organization sharing or compromising its account credentials or payout account information.

In all such cases, the Organization's sole recourse is to work directly with its own financial institution to recover misdirected funds. Delivables will provide reasonable cooperation, including sharing transaction records and confirmation of the settlement details used, but is under no obligation to reverse, re-process, or fund a replacement settlement. Any costs, fees, or losses incurred in attempting to recover misdirected funds are the Organization's sole responsibility.

6. Customer Relationships and Service Quality

6.1 Your Responsibilities to Customers

You acknowledge and agree that you are solely and exclusively responsible for your relationship with your Customers and all aspects of service delivery. This responsibility expressly includes, without limitation:

• Proper, safe, and professional handling of all packages, parcels, goods, and items entrusted to you for delivery;
• Ensuring timely delivery, appropriate packaging, and protection of goods against damage, theft, or loss;
• Rider conduct, behavior, appearance, professionalism, and adherence to your business standards and policies;
• Accurate, timely, and transparent communication of delivery status, delays, and issues to Customers;
• Resolution of all Customer complaints, disputes, claims for damages, lost items, late deliveries, or service quality issues;
• Compliance with all applicable consumer protection laws, delivery regulations, product safety standards, transportation laws, and customs requirements;
• Obtaining all necessary consents, authorizations, and permissions from Customers for data collection, processing, communication, and delivery services;
• Maintaining appropriate insurance coverage (including general liability, cargo insurance, and vehicle insurance) for your delivery operations;
• Issuing all customer refunds directly, including refunds arising from Order cancellations, failed or incomplete deliveries, damaged or lost goods, or any other dispute between the Organization and a customer. Delivables does not participate in, fund, or facilitate customer refunds. Once a payment has been settled to your account, you are solely responsible for returning funds to the customer through your own means and within any timeframe required by applicable consumer protection laws.

6.2 Delivables' Role and Disclaimers

Delivables provides technology platform services only. We do not:

• Act as a delivery service provider, courier, or logistics company;
• Employ, supervise, direct, or control your Riders, Staff Members, or business operations;
• Assume any responsibility for Customer disputes, delivery outcomes, or service quality;
• Guarantee delivery times, route accuracy, successful deliveries, or Customer satisfaction;
• Provide insurance coverage for lost, stolen, damaged, or delayed deliveries (you must obtain your own coverage);
• Mediate disputes, process refunds, or handle Customer service issues on your behalf unless explicitly agreed in a separate service agreement.

You hereby release and hold harmless Delivables from any and all liability related to your Customer relationships and delivery operations.

7. Riders and Delivery Personnel

7.1 Rider Requirements and Responsibilities

You represent, warrant, and covenant that all Riders operating under your account:

• Are legally authorized to work, perform services, and operate vehicles in your jurisdiction in accordance with all applicable immigration, employment, and labor laws;
• Possess all required licenses, permits, registrations, and certifications, including valid driver's licenses, vehicle registrations, commercial permits (if applicable), and health certifications;
• Have received adequate training, instruction, and supervision regarding safe delivery practices, customer service, proper use of the Platform, and your business policies;
• Operate vehicles that are properly maintained, insured, registered, and comply with all safety and emissions standards;
• Comply with all applicable traffic laws, road safety regulations, parking ordinances, and vehicle operation rules;
• Maintain professional conduct, courteous behavior, appropriate appearance, and high customer service standards at all times;
• Provide accurate, real-time location data, GPS tracking information, and delivery status updates through the Platform;
• Use the Platform exclusively for authorized business purposes and do not engage in fraudulent, deceptive, or illegal activities;
• Do not transport prohibited, illegal, hazardous, dangerous, or restricted items, including weapons, narcotics, explosives, flammable materials, or contraband;
• Protect Customer privacy, handle personal information appropriately, and do not misuse or disclose Customer data.

7.2 Independent Contractor Relationship

You acknowledge that Riders are your employees, contractors, or agents, not employees or contractors of Delivables. You are solely responsible for all employment-related obligations, including wages, benefits, taxes, insurance, workers' compensation, employment classification, and compliance with labor laws. Delivables exercises no control over, and assumes no liability for, Rider actions, omissions, conduct, performance, or misconduct. You agree to indemnify Delivables against any claims arising from Rider-related employment disputes.

7.3 Background Checks and Screening

You are solely responsible for conducting appropriate background checks, criminal history screenings, reference verifications, and credential validations for all Riders before granting them access to the Platform. Delivables does not conduct background checks and makes no representations regarding Rider suitability, trustworthiness, or qualifications.

8. Acceptable Use Policy and Prohibited Conduct

8.1 Prohibited Uses

You expressly agree that you will not, and will not permit or encourage any third party to:

• Use the Platform for any illegal, unlawful, fraudulent, deceptive, harmful, or unauthorized purpose, including money laundering, terrorist financing, drug trafficking, or smuggling;
• Violate any applicable laws, regulations, ordinances, or third-party rights, including intellectual property rights, privacy rights, or contractual obligations;
• Interfere with, disrupt, compromise, or attempt to gain unauthorized access to the Platform's security measures, APIs, databases, servers, networks, or infrastructure;
• Reverse engineer, decompile, disassemble, or attempt to derive source code, algorithms, or proprietary logic from the Platform;
• Introduce viruses, malware, worms, Trojan horses, ransomware, spyware, or other malicious code into the Platform;
• Conduct denial-of-service attacks, distributed denial-of-service attacks, or any other attempts to overload or crash the Platform;
• Scrape, crawl, spider, data mine, or use automated tools to extract data from the Platform without express written permission;
• Access data, accounts, systems, features, or information not explicitly assigned or authorized for your use;
• Bypass, circumvent, disable, or interfere with security features, access controls, usage limits, rate limiting, or billing mechanisms;
• Use the Platform to send spam, unsolicited communications, phishing attempts, or engage in harassment;
• Misrepresent your identity, affiliation, or the source of information transmitted through the Platform;
• Sublicense, resell, rent, lease, timeshare, or otherwise commercialize access to the Platform to third parties without written authorization;
• Create derivative works, competing products, or similar services based on the Platform's features, design, or functionality;
• Remove, obscure, or alter any proprietary notices, trademarks, copyright notices, or branding from the Platform;
• Misuse, manipulate, falsify, or fraudulently report tracking data, location information, delivery status, or usage metrics;
• Abuse, exploit, or manipulate billing systems, credit allocations, promotional offers, or referral programs;
• Collect, store, or process sensitive personal information (such as financial data, health information, or biometric data) through the Platform without appropriate safeguards and legal authorization.

8.2 Enforcement and Consequences

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without prior notice, refund, or opportunity to cure. Delivables reserves the right to investigate suspected violations, cooperate with law enforcement authorities, and pursue all available legal remedies including injunctive relief and monetary damages. You will be liable for all costs incurred by Delivables in investigating and responding to policy violations, including legal fees.

8.3 Monitoring and Reporting

Delivables reserves the right, but has no obligation, to monitor your use of the Platform, review User Data for compliance with these Terms, and investigate reports of abuse or violations. You agree to cooperate fully with any such investigations and to provide requested information promptly.

9. Data Protection, Privacy & Confidentiality

9.1 Data Processing and Privacy

Delivables processes User Data, including Organization data, Staff information, Rider details, Customer information, and delivery records, solely for the purposes of providing, operating, maintaining, improving, and supporting the Platform, as well as fulfilling our legal and contractual obligations.

• We implement and maintain reasonable technical, physical, and organizational security measures designed to protect User Data against unauthorized access, disclosure, alteration, or destruction;
• You are solely responsible for obtaining all necessary consents, authorizations, and permissions from Customers, Riders, Staff Members, and other data subjects before collecting, processing, storing, or sharing their personal information through the Platform;
• You must comply with all applicable data protection and privacy laws in your jurisdiction, including but not limited to GDPR (if applicable), local privacy regulations, and sector-specific data protection requirements;
• Personal data is collected, processed, stored, and used in accordance with our Privacy Policy, which is incorporated into these Terms by reference and should be reviewed carefully;
• You grant Delivables a worldwide, non-exclusive, royalty-free license to use, process, store, transmit, display, and analyze User Data as necessary to provide the Services and for our legitimate business purposes, including improving algorithms, generating anonymized analytics, and developing new features;
• Delivables may use subprocessors, third-party service providers, cloud hosting vendors, and other partners to process User Data on our behalf, subject to appropriate contractual protections and security requirements.

9.2 Data Ownership and Retention

You retain all ownership rights in your User Data. However, you grant Delivables the rights necessary to provide the Services. Upon termination of your account, Delivables may retain User Data for a reasonable period to comply with legal obligations, resolve disputes, enforce agreements, and maintain backup archives. After this retention period, User Data may be deleted, anonymized, or aggregated. Delivables is not obligated to return or provide copies of User Data after termination unless required by law. You are solely responsible for maintaining your own backups of User Data.

9.3 Confidentiality Obligations

Each party agrees to maintain the confidentiality of the other party's Confidential Information and to use such information solely for purposes of performing its obligations under these Terms. Confidential Information includes, but is not limited to: proprietary technology, business strategies, pricing information, customer lists, financial data, trade secrets, and non-public features. These confidentiality obligations survive termination of this Agreement for a period of five (5) years.

9.4 Data Security Incidents

In the event of a data security incident, breach, or unauthorized access to User Data, Delivables will notify you in accordance with applicable law and will cooperate reasonably in investigating and remediating the incident. However, Delivables shall not be liable for security incidents resulting from your failure to secure your credentials, your misuse of the Platform, or your employees' or Riders' unauthorized actions.

10. Service Availability and Performance

10.1 Service Availability

While Delivables strives to provide high availability and reliable service, you acknowledge and agree that:

• The Platform may be temporarily unavailable, degraded, or inaccessible due to scheduled maintenance, emergency maintenance, system upgrades, server failures, network outages, database migrations, security updates, or events beyond our reasonable control;
• Continuous, uninterrupted, error-free, or 100% uptime access to the Platform is not guaranteed and cannot be assured under any circumstances;
• We will make commercially reasonable efforts to provide advance notice of scheduled maintenance via email or in-Platform notifications, typically at least 24 hours in advance, but such notice is not guaranteed;
• Service level agreements (SLAs), uptime guarantees, or performance commitments apply only if explicitly stated in a separate written agreement signed by both parties;
• Delivables may implement rate limiting, throttling, or temporary restrictions during periods of high load or suspected abuse.

10.2 No Liability for Service Interruptions

To the maximum extent permitted by law, Delivables shall not be liable for any losses, damages, costs, expenses, lost revenue, lost profits, business interruption, or other consequences arising from service downtime, interruptions, outages, degraded performance, data loss, or unavailability of the Platform, regardless of cause. You are solely responsible for implementing appropriate business continuity plans and backup systems.

10.3 Third-Party Dependencies

The Platform's functionality depends on third-party services, infrastructure, and providers, including cloud hosting, mapping APIs, SMS gateways, payment processors, and notification services. Delivables is not responsible for failures, outages, inaccuracies, or performance issues of third-party services.

11. Third-Party Services, Integrations & Accuracy Disclaimers

11.1 Third-Party Service Reliance

The Platform integrates with and relies upon numerous third-party services, providers, and platforms, including but not limited to: mapping and geocoding services (Google Maps, Mapbox, etc.), location tracking and GPS providers, SMS and email notification services, payment gateways and processors, cloud infrastructure providers (AWS, Google Cloud, etc.), analytics and monitoring tools, and communication APIs.

11.2 Accuracy Disclaimers

• Distance calculations, route planning, estimated times of arrival (ETA), and travel duration estimates are algorithmic approximations based on third-party mapping data and may not accurately reflect actual road conditions, traffic patterns, route deviations, or real-world travel time;
• GPS tracking, location data, and geofencing information may be inaccurate, delayed, or unavailable due to device limitations, signal interference, network connectivity issues, or environmental factors;
• All data, metrics, analytics, and reports provided through the Platform are for informational purposes only and should not be relied upon as completely accurate or suitable for making critical business decisions without independent verification;
• Delivables makes no warranties, representations, or guarantees regarding the accuracy, completeness, reliability, timeliness, or fitness for purpose of any data, calculations, estimates, or third-party content displayed in the Platform.

11.3 Third-Party Terms and Liability

Your use of third-party services integrated with the Platform may be subject to additional terms and conditions, privacy policies, and usage restrictions imposed by those third parties. You are solely responsible for reviewing and complying with such terms. Delivables is not responsible for, and expressly disclaims all liability arising from, third-party service failures, inaccuracies, data breaches, pricing changes, discontinued services, or policy violations.

12. Intellectual Property Rights

12.1 Delivables' Ownership

All intellectual property rights, title, and interest in and to the Platform, including but not limited to: all software, source code, object code, algorithms, databases, user interfaces, visual designs, graphics, logos, trademarks, service marks, trade names, branding elements, documentation, manuals, technical specifications, API specifications, proprietary methodologies, business processes, know-how, trade secrets, inventions, patents, copyrights, and all derivative works, enhancements, modifications, and improvements thereof, are and shall remain the exclusive property of Stackwares Ltd and its licensors.

12.2 Limited License Grant

Subject to your compliance with these Terms and payment of all applicable fees, Delivables grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform solely for your internal business purposes during the subscription term. This license does not convey any ownership rights and automatically terminates upon expiration or termination of your subscription.

12.3 Restrictions on Use

You expressly agree that you will not, and will not permit any third party to:

• Copy, reproduce, duplicate, distribute, publicly display, publicly perform, transmit, or create derivative works from the Platform or any portion thereof;
• Modify, adapt, translate, port, reverse engineer, decompile, disassemble, or attempt to derive source code, algorithms, or underlying ideas from the Platform;
• Rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make available the Platform to third parties;
• Remove, obscure, alter, or tamper with any copyright notices, trademark notices, proprietary legends, or other ownership markings on or within the Platform;
• Use the Platform to develop, build, or offer competing products, services, or solutions;
• Use Delivables' trademarks, logos, or branding without prior written authorization.

12.4 Feedback and Suggestions

If you provide Delivables with any feedback, suggestions, ideas, enhancement requests, recommendations, or other input regarding the Platform ("Feedback"), you hereby grant Delivables a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, transferable, sublicensable license to use, reproduce, modify, create derivative works from, distribute, and otherwise exploit such Feedback for any purpose without compensation or attribution to you. You waive any moral rights or other rights you may have in such Feedback.

12.5 DMCA and Copyright Infringement

Delivables respects intellectual property rights. If you believe that any content on the Platform infringes your copyright, please provide written notice to help@stackwares.tech with: identification of the copyrighted work, identification of the infringing material, your contact information, a statement of good faith belief, and a statement of accuracy under penalty of perjury.

13. Account Suspension, Termination & Effects

13.1 Termination by Delivables

Delivables reserves the right, in its sole discretion, to immediately suspend, restrict, or terminate your access to the Platform, with or without prior notice, and with or without cause, including but not limited to the following circumstances:

• Failure to pay invoices, subscription fees, or other charges when due, or if your account becomes more than fifteen (15) days overdue;
• Suspected or confirmed fraud, abuse, misrepresentation, money laundering, or other illegal activities conducted through your account;
• Security threats, hacking attempts, malware distribution, or other activities that compromise Platform integrity or security;
• Violation of any provision of these Terms, our Acceptable Use Policy, Privacy Policy, or other applicable policies;
• Use of the Platform in a manner that causes harm to Delivables, other users, third parties, or the Platform's reputation;
• Receipt of legal process, court orders, subpoenas, or government requests requiring suspension or termination;
• Excessive disputes, chargebacks, refund requests, or customer complaints indicating fraudulent or abusive behavior;
• Insolvency, bankruptcy, liquidation, or assignment for the benefit of creditors;
• Any other reason deemed necessary by Delivables to protect its interests or comply with legal obligations.

13.2 Termination by You

You may terminate your account at any time by providing written notice to help@stackwares.tech and following the account closure procedures specified by Delivables. Cancellation requests must be submitted at least seven (7) days before your next renewal date to avoid being charged for the next billing cycle. Upon termination by you:

• Your access to the Platform will cease at the end of your current paid subscription period;
• All outstanding fees, charges, and obligations remain immediately due and payable;
• No refunds will be provided for unused subscription time or distance credits;
• You will lose access to all User Data stored on the Platform unless you export it before termination;
• Certain provisions of these Terms will continue to apply as specified in Section 13.4 (Survival).

13.3 Effects of Termination

Upon termination or expiration of this Agreement for any reason:

• All licenses and rights granted to you under these Terms immediately cease and terminate;
• You must immediately cease all use of and access to the Platform;
• You must delete or destroy all copies of Platform materials, documentation, and proprietary information in your possession;
• All outstanding fees, charges, and financial obligations become immediately due and payable in full;
• You forfeit all prepaid fees, unused subscription time, and remaining distance credits without entitlement to refund or credit;
• Delivables may delete, archive, or anonymize your User Data in accordance with our data retention policies and legal obligations;
• Delivables is not obligated to return, transfer, or provide copies of User Data unless required by applicable law (you should maintain your own backups);
• Certain User Data may be retained indefinitely to comply with legal, regulatory, tax, accounting, audit, fraud prevention, or dispute resolution requirements.

13.4 Survival of Terms

The following provisions shall survive termination or expiration of this Agreement: Sections relating to User warranties and representations, payment obligations, User Data ownership and licenses granted to Delivables, intellectual property rights, confidentiality, disclaimer of warranties, limitation of liability, indemnification, dispute resolution, governing law, and any other provisions that by their nature should survive termination.

14. Disclaimers of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM AND ALL RELATED SERVICES, CONTENT, MATERIALS, INFORMATION, AND FUNCTIONALITY ARE PROVIDED ON AN "AS IS", "AS AVAILABLE", AND "WITH ALL FAULTS" BASIS WITHOUT WARRANTIES, REPRESENTATIONS, CONDITIONS, OR GUARANTEES OF ANY KIND, EITHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

DELIVABLES EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND ACCURACY OF INFORMATIONAL CONTENT;
• WARRANTIES THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR FUNCTION WITHOUT FAILURES OR DEFECTS;
• WARRANTIES REGARDING THE RELIABILITY, ACCURACY, TIMELINESS, COMPLETENESS, AVAILABILITY, OR QUALITY OF ANY DATA, CONTENT, FEATURES, OR SERVICES PROVIDED THROUGH THE PLATFORM;
• WARRANTIES THAT DEFECTS, ERRORS, OR BUGS WILL BE CORRECTED, OR THAT DELIVABLES WILL PROVIDE SUPPORT, MAINTENANCE, UPDATES, OR ENHANCEMENTS;
• WARRANTIES THAT THE PLATFORM WILL MEET YOUR SPECIFIC REQUIREMENTS, EXPECTATIONS, OR BUSINESS NEEDS, OR WILL BE SUITABLE FOR YOUR INTENDED USE;
• WARRANTIES REGARDING THE ACCURACY OF DISTANCE CALCULATIONS, ROUTE PLANNING, GPS TRACKING, ETAS, OR OTHER ALGORITHMIC DETERMINATIONS;
• WARRANTIES CONCERNING THIRD-PARTY SERVICES, INTEGRATIONS, OR CONTENT ACCESSIBLE THROUGH THE PLATFORM.

YOU ACKNOWLEDGE THAT YOU USE THE PLATFORM AT YOUR OWN RISK AND DISCRETION. DELIVABLES DOES NOT WARRANT THAT YOUR USE OF THE PLATFORM WILL COMPLY WITH ALL APPLICABLE LAWS IN YOUR JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, DELIVABLES' LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

NO ORAL OR WRITTEN INFORMATION, ADVICE, OR REPRESENTATION PROVIDED BY DELIVABLES OR ITS REPRESENTATIVES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DELIVABLES, STACKWARES LTD, ITS AFFILIATES, SUBSIDIARIES, PARENT COMPANIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, SUPPLIERS, OR SERVICE PROVIDERS (COLLECTIVELY, THE "DELIVABLES PARTIES") BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND;
• LOST PROFITS, LOST REVENUE, LOST SALES, LOSS OF GOODWILL, OR LOSS OF BUSINESS OPPORTUNITIES;
• BUSINESS INTERRUPTION, WORK STOPPAGE, OR OPERATIONAL DELAYS;
• LOSS, CORRUPTION, DELETION, OR FAILURE TO STORE ANY USER DATA, CONTENT, OR OTHER INFORMATION;
• COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;
• DAMAGES ARISING FROM LOST, STOLEN, DAMAGED, DELAYED, OR MIS-DELIVERED PACKAGES OR GOODS;
• DAMAGES ARISING FROM RIDER CONDUCT, NEGLIGENCE, MISCONDUCT, ACCIDENTS, INJURIES, OR CRIMINAL ACTS;
• DAMAGES ARISING FROM CUSTOMER DISPUTES, COMPLAINTS, CHARGEBACKS, OR DISSATISFACTION WITH DELIVERY SERVICES;
• DAMAGES ARISING FROM INACCURATE DATA, DISTANCE CALCULATIONS, ROUTE PLANNING, GPS TRACKING, OR THIRD-PARTY SERVICE FAILURES;
• DAMAGES ARISING FROM SERVICE INTERRUPTIONS, DOWNTIME, OUTAGES, OR UNAVAILABILITY OF THE PLATFORM;
• DAMAGES ARISING FROM SECURITY BREACHES, UNAUTHORIZED ACCESS, DATA LOSS, OR CYBER ATTACKS;
• DAMAGES ARISING FROM YOUR VIOLATION OF THESE TERMS, APPLICABLE LAWS, OR THIRD-PARTY RIGHTS;
• ANY OTHER DAMAGES WHATSOEVER ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE PLATFORM, EVEN IF DELIVABLES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DELIVABLES' TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES ACTUALLY PAID BY YOU TO DELIVABLES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100).

THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS IN THIS SECTION APPLY TO THE FULLEST EXTENT PERMITTED BY LAW, EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT FULLY APPLY TO YOU. IN SUCH JURISDICTIONS, DELIVABLES' LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

YOU ACKNOWLEDGE THAT THE FEES YOU PAY REFLECT THIS ALLOCATION OF RISK AND THAT DELIVABLES WOULD NOT PROVIDE THE SERVICES WITHOUT THESE LIMITATIONS.

16. Indemnification

You agree to defend, indemnify, and hold harmless Delivables, Stackwares Ltd, and all Delivables Parties from and against any and all third-party claims, actions, demands, liabilities, losses, damages, judgments, settlements, costs, and expenses (including reasonable attorneys' fees and litigation costs) arising out of or relating to:

• Your use or misuse of the Platform, including any violation of these Terms or applicable laws;
• Your business operations, delivery services, or commercial activities conducted using the Platform;
• User Data you submit, upload, transmit, or process through the Platform, including claims of intellectual property infringement, privacy violations, or data breaches;
• Actions, omissions, conduct, negligence, or misconduct of your Staff Members, Riders, employees, contractors, or agents;
• Customer disputes, complaints, injuries, property damage, or other claims arising from your delivery services;
• Violations of third-party rights, including intellectual property rights, privacy rights, publicity rights, or contractual rights;
• Employment-related claims, including wage disputes, discrimination, harassment, wrongful termination, or worker misclassification involving your Riders or Staff;
• Product liability, personal injury, property damage, or other tort claims arising from deliveries or goods transported using the Platform;
• Breach of any representation, warranty, or covenant made by you in these Terms;
• Tax liabilities, penalties, or assessments related to your use of the Platform or failure to comply with tax obligations;
• Your failure to obtain necessary consents, permissions, or authorizations from data subjects or third parties;
• Any other acts or omissions by you or those acting on your behalf in connection with the Platform.

Delivables reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate fully with Delivables in asserting any available defenses. You may not settle any claim that affects Delivables' rights or imposes obligations on Delivables without Delivables' prior written consent. This indemnification obligation survives termination of this Agreement and your use of the Platform.

17. Dispute Resolution and Arbitration

17.1 Informal Dispute Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Platform ("Dispute") informally by contacting Delivables at help@stackwares.tech with a detailed description of the Dispute and proposed resolution. Delivables will attempt to resolve the Dispute informally within thirty (30) days of receiving your notice.

17.2 Binding Arbitration

If the Dispute cannot be resolved informally within thirty (30) days, you and Delivables agree that any Dispute shall be resolved exclusively through binding arbitration administered by a mutually agreed arbitration institution in accordance with its commercial arbitration rules, rather than in court. The arbitration shall be conducted in Accra, Ghana, or another mutually agreed location, in the English language, by a single arbitrator mutually agreed upon by the parties. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

17.3 Exceptions to Arbitration

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property rights, confidential information, or to prevent irreparable harm. Additionally, small claims disputes within the jurisdiction of a small claims court may be brought in such court.

17.4 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND DELIVABLES AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH PARTIES AGREE OTHERWISE IN WRITING, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S OR ENTITY'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING.

18. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms (except for payment obligations) if such failure or delay is due to events beyond that party's reasonable control, including but not limited to: acts of God, natural disasters (earthquakes, floods, hurricanes, fires, epidemics, pandemics), war, terrorism, civil unrest, riots, strikes, labor disputes, government actions or restrictions, power outages, internet or telecommunications failures, infrastructure collapse, fuel shortages, supplier failures, cyberattacks, or other unforeseen circumstances ("Force Majeure Event").

The affected party must promptly notify the other party in writing of the Force Majeure Event, including expected duration and impact. The affected party's obligations shall be suspended for the duration of the Force Majeure Event. If a Force Majeure Event continues for more than thirty (30) consecutive days, either party may terminate this Agreement upon written notice without liability (except for payment obligations accrued prior to termination).

Force Majeure does not excuse payment obligations or extend payment deadlines.

19. Export Controls and Compliance

You acknowledge that the Platform and related technology may be subject to export control laws and regulations of Ghana, the United States, the European Union, and other jurisdictions. You agree to comply with all applicable export and import laws, trade sanctions, embargoes, and regulations.

You represent and warrant that: (a) you are not located in, organized under the laws of, or owned or controlled by persons or entities in any country or territory subject to comprehensive trade embargoes or sanctions; (b) you are not identified on any government restricted party list; (c) you will not use the Platform to export, re-export, or transfer any technology or data in violation of applicable laws; and (d) you will not use the Platform for any prohibited end uses, including development of weapons of mass destruction.

20. Audit Rights

Delivables reserves the right, upon reasonable advance notice and during normal business hours, to audit your use of the Platform to verify compliance with these Terms, including verification of: (a) accurate reporting of usage metrics and distance calculations; (b) compliance with user seat limits and subscription tier restrictions; (c) proper handling of User Data and compliance with data protection obligations; and (d) absence of unauthorized use, credential sharing, or policy violations.

You agree to cooperate fully with any audit, provide requested information and documentation promptly, and grant reasonable access to relevant systems and records. If an audit reveals underpayment of fees exceeding five percent (5%), you shall reimburse Delivables for the underpaid amounts plus interest and reasonable audit costs.

21. Governing Law and Jurisdiction

These Terms and any Disputes arising out of or related to these Terms or the Platform shall be governed by, construed, and enforced in accordance with the substantive laws of the Republic of Ghana, without regard to its conflict of law principles.

Subject to the arbitration provisions in Section 17, any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in the competent courts located in Accra, Ghana, and both parties irrevocably consent to the personal jurisdiction and venue of such courts. However, if your jurisdiction's mandatory consumer protection or data protection laws require application of local law or jurisdiction, such requirements shall prevail to the minimum extent necessary.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

22. Assignment and Transfer

You may not assign, transfer, delegate, sublicense, or otherwise dispose of these Terms or any of your rights or obligations hereunder, in whole or in part, whether voluntarily, involuntarily, by operation of law, or otherwise, without Delivables' prior written consent. Any attempted assignment or transfer in violation of this Section shall be null and void.

Delivables may freely assign, transfer, or delegate these Terms and its rights and obligations hereunder, in whole or in part, without restriction and without your consent, including in connection with a merger, acquisition, corporate reorganization, sale of assets, or by operation of law. These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

23. Relationship of the Parties

The relationship between you and Delivables is solely that of independent contractors. Nothing in these Terms creates, or shall be deemed to create, a partnership, joint venture, agency, franchise, employment, or fiduciary relationship between the parties. Neither party has any authority to bind the other, make representations on behalf of the other, or incur obligations on behalf of the other. You are solely responsible for all employment-related obligations concerning your Staff and Riders.

24. Severability

If any provision of these Terms is held to be invalid, illegal, unenforceable, or in conflict with any applicable law or regulation by a court of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent. If such modification is not possible, the invalid provision shall be severed from these Terms, and the remaining provisions shall remain in full force and effect and shall be construed to give maximum effect to the parties' intentions.

25. Waiver

No waiver of any provision of these Terms shall be deemed or constitute a waiver of any other provision, nor shall any waiver constitute a continuing waiver unless expressly provided in writing and signed by the waiving party. Delivables' failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision or any other right or provision. No waiver by Delivables of any breach or default hereunder shall be deemed a waiver of any subsequent breach or default.

26. Entire Agreement and Integration

These Terms, together with the Privacy Policy and any other policies, guidelines, or agreements explicitly incorporated by reference, constitute the entire agreement and understanding between you and Delivables concerning the subject matter hereof and supersede all prior or contemporaneous agreements, understandings, negotiations, representations, warranties, and communications, whether written or oral, between the parties regarding such subject matter.

No terms, provisions, or conditions of any purchase order, vendor agreement, or other business form that you may submit shall have any effect on these Terms, and all such terms are hereby rejected unless specifically agreed to in a writing signed by both parties. These Terms may only be amended or modified by a written agreement signed by authorized representatives of both parties, except as provided in Section 27 below regarding unilateral modifications by Delivables.

27. Amendments and Modifications to These Terms

Delivables reserves the right to modify, amend, update, or revise these Terms at any time, in its sole discretion, to reflect changes in our business practices, legal requirements, Platform features, or for any other reason. We will provide notice of material changes by: (a) sending an email to the email address associated with your account; (b) posting a prominent notice within the Platform dashboard; or (c) updating the "Last updated" date at the top of these Terms. For non-material changes, we may update these Terms without specific notice.

Material changes will become effective thirty (30) days after notice is provided, except for changes required by law which may take effect immediately. Non-material changes take effect immediately upon posting. Your continued access to or use of the Platform after the effective date of any modifications constitutes your binding acceptance of the modified Terms. If you do not agree to any modifications, your sole remedy is to discontinue using the Platform and terminate your account before the changes take effect.

It is your responsibility to review these Terms periodically for changes. We recommend reviewing these Terms each time you access the Platform to ensure you understand the terms and conditions that apply to your use.

28. Communication and Notices

By creating an account, you expressly consent to receive electronic communications from Delivables, including emails, in-Platform notifications, SMS messages (if you provide a phone number), and push notifications (if enabled). These communications may include: transactional messages (order confirmations, billing notices, account alerts), service announcements (maintenance, feature updates, policy changes), marketing communications (promotional offers, product news, newsletters), and support communications.

You agree that all agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement that such communications be in writing. You may opt out of marketing communications by following the unsubscribe instructions in such communications, but you cannot opt out of transactional or service-related communications without terminating your account.

All legal notices to Delivables must be sent in writing to: Stackwares Ltd, Attention: Legal Department, help@stackwares.tech. Notices to you may be sent to the email address associated with your account and shall be deemed delivered twenty-four (24) hours after sending.

29. Language and Interpretation

These Terms are drafted in the English language. If these Terms are translated into any other language, the English language version shall prevail in the event of any conflict or inconsistency. Section headings and titles in these Terms are for convenience only and shall not affect the interpretation or construction of these Terms.

The words "including," "includes," and "include" shall be deemed to be followed by the phrase "without limitation." The words "herein," "hereof," and "hereunder" refer to these Terms as a whole and not to any particular section. References to "writing" or "written" include email and electronic communications.

30. Contact Information and Support

If you have any questions, concerns, comments, or requests regarding these Terms of Service, the Platform, your account, billing issues, technical support, or any other matter, please contact us at:

Company Name: Stackwares Ltd

Product Name: Delivables

Email: help@stackwares.tech

We strive to respond to all inquiries within forty-eight (48) business hours, though response times may vary depending on the nature and complexity of your request.