Terms of Service

1. Definitions

• “Delivables”, “we”, “our”, or “us” refers to Delivables, owned and operated by Decimals Technologies Ltd.
• “Organization” or “Business” means the legal entity that creates an account on the Platform.
• “Branch” means a business location or unit created under an Organization.
• “Staff” means employees, contractors, or agents authorized by the Organization to use the Platform.
• “Rider” means delivery personnel assigned to perform delivery tasks.
• “Customer” means the end recipient of a delivery.
• “You” or “Your” refers to the Organization and its authorized users.

2. Eligibility

To use Delivables, you must:

• Be a legally registered business or an authorized representative of one;
• Provide accurate, complete, and up-to-date information during onboarding;
• Ensure that all Staff and Riders using the Platform comply with these Terms.

Individuals under the age of 18 are not permitted to register or operate business accounts.

3. Account Responsibilities

The Organization is solely responsible for:

• Creating and managing Branches;
• Adding, removing, and managing Staff and Riders;
• Safeguarding login credentials and access permissions;
• Monitoring all activity conducted through its account;
• Ensuring that all data submitted to the Platform is lawful, accurate, and authorized.

All actions taken through your account are deemed to be authorized by you.

4. The Delivables Service

Delivables provides software tools that may include:

• Delivery and order management;
• Rider assignment and tracking;
• Distance and route calculation;
• Performance monitoring and analytics;
• Billing, usage tracking, and reporting;
• Third-party integrations (including mapping and location services).

We may update, modify, suspend, or discontinue features at any time to improve the Platform or comply with legal or operational requirements.

5. Billing, Subscriptions & Payments

5.1 Subscription Plans

After any applicable free trial, continued use of the Platform requires an active paid subscription. Each plan includes:

• A defined monthly distance (kilometer) allocation;
• Access to Platform features based on plan tier;
• A corresponding support level.

5.2 Distance-Based Billing

• Monthly plans include a set kilometer allowance.
• Usage beyond this allowance is billed at the per-kilometer rate applicable to your plan.
• Excess usage fees will appear on your invoice.
• Continued usage beyond plan limits constitutes acceptance of additional charges.

5.3 Invoices & Payments

Invoices may include:

• Subscription fees;
• Additional distance usage charges;
• Applicable taxes;
• Optional add-ons.

Invoices are payable within the stated billing period. Failure to pay may result in suspension or termination of access.

5.4 Pricing Changes

Delivables may update subscription fees, distance rates, or plan structures from time to time. Any pricing changes will apply prospectively.

6. Responsibilities to Customers

You are solely responsible for your relationship with your Customers. This includes:

• Proper handling and delivery of packages;
• Rider conduct and professionalism;
• Accurate communication of delivery status;
• Compliance with all applicable consumer, safety, and delivery regulations.

Delivables does not assume responsibility for customer disputes, delivery outcomes, or service quality.

7. Use of Riders

You agree that all Riders:

• Are legally permitted to work and operate in your jurisdiction;
• Have appropriate licenses, identification, and training;
• Comply with safety, traffic, and delivery regulations;
• Maintain professional conduct and customer service standards;
• Report accurate location data and delivery status updates.
• Use the Platform only for authorized purposes.
• Ensure compliance with all applicable laws and regulations.

Delivables is not liable for Rider actions, omissions, or misconduct.

8. Acceptable Use Policy

You must not:

• Use the Platform for illegal, fraudulent, or harmful activities;
• Interfere with Platform security, APIs, tracking systems, or billing mechanisms;
• Access data or systems not assigned to you;
• Extract, copy, or misuse Platform data without authorization;
• Misuse Staff, Rider, or Customer information.

Violation may result in immediate suspension or termination without notice.

9. Data Protection & Privacy

Delivables processes Organization, Staff, Rider, and delivery data solely to operate and improve the Platform.

• We apply reasonable technical and organizational safeguards;
• You are responsible for obtaining all necessary consents from Customers and Riders;
• Personal data is handled in accordance with our Privacy Policy.

10. Service Availability

While we aim for high availability:

• The Platform may be unavailable due to maintenance, updates, or events beyond our control;
• Continuous or error-free access is not guaranteed.

Delivables is not liable for losses arising from service interruptions.

11. Third-Party Services & Accuracy Disclaimer

The Platform relies on third-party services, including mapping, location, and payment providers.

• Distance, ETA, and tracking data are estimates and may not be fully accurate;
• Delivables is not responsible for third-party service failures or inaccuracies.

12. Intellectual Property

All intellectual property rights in the Platform, including software, branding, content, and documentation, belong to Decimals Technologies Ltd.

You may not copy, modify, distribute, reverse-engineer, or create derivative works from the Platform.

13. Suspension & Termination

We may suspend or terminate your access immediately if:

• Payments are overdue;
• Fraud, abuse, or security threats are detected;
• These Terms are violated;
• Required by law or regulation.

You may terminate your account at any time by contacting support. Upon termination:

• Access to the Platform ends;
• Outstanding fees remain payable;
• Certain data may be retained to meet legal obligations.

14. Disclaimer of Warranties

The Platform is provided “as is” and “as available”. To the maximum extent permitted by law, Delivables disclaims all warranties, express or implied, including fitness for a particular purpose and non-infringement.

15. Limitation of Liability

To the maximum extent permitted by law, Delivables shall not be liable for:

• Lost or damaged goods;
• Rider conduct or negligence;
• Delivery delays or failures;
• Business losses, lost profits, or indirect damages;
• Data inaccuracies or third-party service failures.

16. Indemnification

You agree to indemnify and hold harmless Delivables from any claims, damages, losses, or liabilities arising from:

• Your business operations;
• Actions of your Staff or Riders;
• Violations of these Terms;
• Breach of applicable laws.

17. Force Majeure

Delivables shall not be liable for failure or delay caused by events beyond reasonable control, including natural disasters, power outages, internet failures, strikes, fuel shortages, or government actions.

18. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Ghana, unless otherwise required by mandatory local laws. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Ghana.

19. Assignment

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

20. Entire Agreement

These Terms constitute the entire agreement between you and Delivables and supersede all prior agreements or communications.

21. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or within the Platform. Continued use after updates constitutes acceptance.

22. Contact Information

If you have questions, concerns, or requests about this Privacy Policy, contact us at:

Email: support@delivables.com