Privacy Policy

1. Information We Collect

We collect information to operate, improve, and secure the Delivables platform. The types of data include:

1.1 Organization Information

• Business Account (Email, Password)
• Business name
• Phone Number
• Business location
• Business logo
• Business category
• Billing and payment details
• Branch and administrative settings
• Contact Person information (Name, Email and Phone Number)
• Communications sent to our support or sales teams

1.2 Managers Information

• Name
• Phone number
• Email
• Activity logs (e.g., adding staff, riders, creating branches etc)

1.3 Staff Information

• Name
• Phone number
• Email
• Generated Staff PIN
• Assigned Branch
• Activity logs (e.g., orders created)

1.4 Rider Information

• Name
• Phone number
• Email
• Assigned Branch
• Delivery activity, performance statistics
• Activity logs (e.g., orders created)
• Real-time GPS location (only during deliveries)
• Profile details (Picture, ID Type, ID Number, Image of ID, Driver’s Licence, Vehicle Type, License Plate of Vehicle, Vehicle Model)

1.5 Customer Information

• Name
• Phone number
• Delivery address/location
• Package details
• Delivery confirmation codes

1.6 Location Data

• Real-time GPS location data from riders and delivery devices
• Route, distance, and trip data associated with deliveries
• For Customers, delivery addresses are collected to fulfill orders.

1.7 Device & Technical Information

• Device type, operating system, and app version
• IP address, Session logs and approximate location
• Actions taken within the platform
• Log files, crash reports, and diagnostic data

1.8 Usage Data

• Feature usage and interaction data
• Delivery, distance, and performance metrics
• Analytics data used to improve the Platform

2. How We Use Your Information

We use collected information to:

• Operate, maintain, and improve the Platform;
• Personalize and customize your experience;
• Analyze usage patterns and trends;
• Develop new features and services;
• Process and manage deliveries and distance tracking;
• Enable rider assignment, route optimisation, and analytics;
• Provide customer support and respond to inquiries;
• Monitor usage, prevent fraud, and ensure platform security;
• Comply with applicable legal, regulatory, and contractual obligations.

3. Location Services

Delivables relies on precise location (GPS) data to:

• Match riders with delivery tasks;
• Optimise delivery routes and distance calculations;
• Provide real-time delivery tracking and status updates;
• Ensure accurate delivery completion and customer satisfaction.

You may disable location access through your device settings; however, doing so may limit or disable core Platform features.

4. Legal Basis for Processing (International Users)

Where required by applicable data protection laws, Delivables processes personal data based on:

• Performance of a contract (providing the Platform);
• Legitimate business interests (security, analytics, service improvement);
• Legal obligations;
• Consent, where applicable.

5. Data Sharing & Disclosure

We do not sell personal data. We may share information only with:

• Your organization;
• Service providers that support hosting, mapping, analytics, payments, and communications;
• Business partners necessary to fulfil delivery operations;
• Regulatory or government authorities when required by law;
• Professional advisers (legal, accounting) where necessary.

All third parties are required to handle data securely and in accordance with applicable laws.

6. International Data Transfers

Your data may be processed or stored in countries other than your own. Where international transfers occur, we implement appropriate safeguards to protect your information in accordance with applicable data protection laws.

7. Data Retention

We retain data only for as long as necessary to:

• Provide the Platform and related services;
• Meet legal, regulatory, or accounting requirements;
• Resolve disputes and enforce agreements.

Location data for riders may be stored for auditing and dispute purposes.

When data is no longer required, it is securely deleted or anonymised.

8. Data Security

We implement reasonable technical and organisational measures to protect personal data, including:

• Encryption in transit and at rest where appropriate;
• Secure servers, storage and access controls;
• Ongoing monitoring and security reviews.

We continuously review and update our security measures to address evolving technological and security risks. While no system can be guaranteed to be completely secure, we implement reasonable and industry-standard safeguards to protect user information.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you;
• Correct or update inaccurate information;
• Request deletion of your data, subject to legal requirements;
• Object to or restrict certain processing activities;
• Withdraw consent where processing is based on consent.

Requests can be sent to: support@delivables.com

10. Responsibilities of Organizations

Organizations using Delivables are responsible for:

• Informing their Staff, Riders, and Customers about data collection;
• Obtaining all necessary consents for sharing personal and location data;
• Ensuring lawful use of the Platform in compliance with applicable privacy laws.

11. Children’s Privacy

Delivables does not knowingly collect personal data from individuals under the age of 18. If such data is identified, it will be deleted promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Platform or via email. Continued use of the Platform after updates constitutes acceptance of the revised policy.

13. Contact Information

If you have questions, concerns, or requests about this Privacy Policy, contact us at:

Email: support@delivables.com